These terms and conditions apply to the online store website. www.vorwartspharma.lv (hereinafter referred to as the Website).

1. GENERAL PROVISIONS

1.1. By visiting or using the Website, the person visiting or using the Website is considered a User of the Website (hereinafter referred to as the User). The User confirms that they have read and agree to these terms of use (hereinafter referred to as the Terms).

1.2. SIA VORWARTS PHARMA, unified registration number 50203197781, legal address: Krišjāņa Barona iela 15, Riga, LV-1011, Latvia (hereinafter referred to as the Seller) publishes content and provides online store services in accordance with these Terms and Conditions.

1.3. The Website displays products that are available for purchase (hereinafter referred to as Goods), and the User is entitled to purchase the Goods available on the Website if they have read and agree to the Terms and Conditions.

1.4. The Seller reserves the right to unilaterally amend and supplement the Terms and Conditions at any time without notice. The current version of the Terms and Conditions is always published on the Website.

1.5. The Seller undertakes to fulfill the Buyer's orders in the manner specified in these Terms and Conditions.

1.6. The Seller has the right to change the content, functions, and services of the Website or to discontinue the operation of the Website at any time without notice.

2. DISTANCE CONTRACT

2.1. The User confirms to the Seller that they have expressed their desire to purchase the Goods by confirming their order. Upon confirmation of the order, the Seller undertakes to deliver to the User the Goods specified in the order. The Parties confirm that this agreement is a Distance Contract in accordance with the regulatory enactments governing consumer rights.

2.2. When the Seller sends a notification confirming the order, the distance contract between the User and the Seller is considered concluded.

2.3. The distance contract shall remain in force until all obligations arising from the distance contract have been fulfilled.

3. INTELLECTUAL PROPERTY RIGHTS

All copyrights and other intellectual property rights to the text, images, design, logos, and other materials on the Website are the property of the Seller. The User is not entitled to use the intellectual property of the Website without the Seller's written permission.

4. PLACING AN ORDER

4.1. The order is placed by the User performing the following steps: click on the "Add to cart" button next to the relevant product, click on the "View cart" button in the upper right corner, and click on the "Continue checkout" button in the window that opens.

4.2. The next step is to fill out the "Payment Information" form, where the User can select the desired payment and delivery method.

4.3. The user must accurately specify the data necessary for placing an order.

4.4. The order will be accepted for further processing only after the full amount of the order has been paid to the Seller.

4.5. The Seller may unilaterally refuse to process an order if the User has provided incomplete information about the selected Product or their details.

4.6. The Seller has the right to grant the User discounts on purchases and offer the User participation in promotional programs.

4.7. The prices of Goods on the Website are indicated in euros (EUR) with the applicable VAT tax. If the price of the ordered Goods indicated on the Website is inaccurate, the Seller will contact the User to offer to cancel or confirm the order. If it is not possible to contact the User, the order will automatically be considered canceled and all payments made for the order will be refunded to the User.

4.8. If delivery costs cannot be calculated in advance, the User will be informed that such charges may apply.

4.9. If the User has any questions regarding any activities on the Website, the User should contact customer service by email at info@vorwartspharma.lv.

5. DELIVERY OF GOODS

5.1. When ordering Goods, the User may choose one of the offered methods of delivery.

5.2. The delivery time of the goods depends on the payment of the order, the delivery address, and the work of the delivery service provider who ensures the delivery of a specific order.

5.3. If the Goods are not available in the Seller's warehouse in the required quantity, the Seller has the right to extend the delivery time or refuse delivery due to the unavailability of the Goods, by contacting the User and agreeing on a later delivery of the Goods or other conditions.

5.4. The terms of delivery of goods shall not apply in cases where circumstances are beyond the Seller's control.

6. RETURN OF GOODS

6.1. The User has the right to return the ordered Goods within 14 (fourteen) calendar days from the date of receipt.

6.2. Goods may be returned if they retain their external appearance, original packaging, and labeling.

6.3. The Seller has the right to refuse to accept the Goods and refuse to return the Goods to the User without refunding the value of the Goods if, at the time of return, damage to the Goods is found – labels or protective films have been tampered with or removed, or other damage has been found.

6.4. In the event of a return of Goods in accordance with clause 5.2, the Seller shall refund the full value of the returned Goods, excluding the delivery costs for these Goods.

6.5. The value of the Goods in the promotion shall be refunded in accordance with the price of the Goods in the promotion at which they were purchased.

6.6. To return the Goods, the User must send an application email to info@vorwartspharma.lv, with the subject line "Return of goods", indicating the name of the goods to be returned and the order number.

6.7. The application shall be reviewed within 5 (five) business days and the User shall be sent a request to return the product to the address specified by the Seller.

6.8. Refunds will be made within 20 (twenty) working days of receipt of the returned Goods and assessment of their external appearance in accordance with clause 5.2.

6.9. Expenses related to the return of the Goods shall be borne by the User.

7. LIMITATION OF LIABILITY

7.1. The Seller shall not be liable for technical, security, or other malfunctions of the Website or equipment that may have been caused by the use of the Website.

7.2. The Website may contain links to external websites supported by third parties, which may provide additional information about the products. The Seller is not affiliated with external websites and is not responsible for their content and functionality.

8. OTHER PROVISIONS

8.1. Disputes shall be resolved through mutual negotiations by submitting a written complaint within 14 (fourteen) calendar days from the date of receipt of the order, which shall be resolved within 10 (ten) working days from the date of receipt of the complaint.

8.2. If the dispute cannot be resolved through negotiations, it shall be resolved in a court of the Republic of Latvia in accordance with the procedure established by laws and regulations.